As a mediator, Daniela is a negotiation strategizer - knowing when to push and when to hold.
Subject matter expertise and knowledge of the law enables Daniela to facilitate resolution among parties who are dealing with conflicting interests.
Through use of a variety of negotiation methods, Daniela helps parties push resolution across the finish line in emotionally-charged disputes.
Adjudicative excellence. When a binding decision is required, we provide impartial third party decision making services.
Our training sessions are highly interactive. We aim to unveil issues which are creating impasses and blocking resolution in a wide variety of situations relevant to your industry and organization.
We help you achieve goals to meet your interests at the bargaining table, as well as in every day situations requiring relationship building, with a vision to maximize your bottom line.
We are experts at achieving performance improvement and improving customer strategy.
We provide your team with tools to engage in effective complaint management and resolution, as well as deal with difficult people and situations.
We work with C-Suite Executives, Corporate Leadership Teams, Professionals, Sales Representatives, Business Leaders, Customer Care Professionals, Adjusters and Claims Handlers.
Accountability. Transparency. We are experts at achieving performance improvement and improving consumer strategy with respect to consumer complaint processes.
We will work with you to achieve this from the on-boarding of new members, to the roll-out of new training initiatives which reflect business developments and crisis. We will facilitate and deliver tailored programs, seminars and training sessions.
We are experts at streamlining. Our goal is to lead clients in the direction of creating consistent and transparent processes.
How does your organization deal with dispute resolution? Is this the most effective way? Developing processes and boundaries to operate within is the first step.
We train your people on how to effectively negotiate, de-escalate situations and proactively mitigate risk involved with complaints, claims and dispute resolution.
We understand that employee performance, customer strategy, claims handling and crisis management are at the forefront of today's organizations.
Improve results and reach targets. Proven strategies to close deals and bridge the gap.
We train clients to become better negotiators by developing persuasive, problem-solving, deal leaders.
"Organizations which are successful in implementing this philosophy into their business strategy gain tremendous advantage in today's marketplace. Employees and executives who can mitigate risk and exposure are one step ahead” - Daniela T. Corapi
My goal is to find mutually beneficial solutions; facilitate relationship and trust building; and build clients' capacity to negotiate.
Underlying each dispute is an opportunity for growth, innovation and a chance to rebuild relationships.
Understanding disputes involves not only knowing what each party wants, but more importantly, why they want it. To be able to offer more to participants, mediators and negotiators must create more. The ability to create value, which seemingly does not exist, through creative thinking, thereby expanding the amount of value which can be distributed among parties in negotiations. The ability to do this at a preliminary stage (at the bargaining table or in any context involving relationship building), prior to the commencement of litigation proceedings, saves each party money, time and resources.
Not every claim should be litigated or see the inside of a courtroom.
Daniela provides comprehensive mediation services to help identify gaps and opportunities to de-escalate conflict and extinguish disagreements, before they continue on to litigation.
Daniela also offers a suite of quality training seminars that will help you achieve your goals quickly and smoothly.
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You will not be considered a client of the firm until we have agreed to act for you in accordance with firm policies for accepting clients. The content of this website is provided for informational purposes only and should not be construed as legal advice.
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