ADR Services

As a mediator, Daniela is a negotiation strategizer - knowing when to push and when to hold.

Subject matter expertise and knowledge of the law enables Daniela to facilitate resolution among parties who are dealing with conflicting interests. 

Through use of a variety of negotiation methods, Daniela helps parties push resolution across the finish line in emotionally-charged disputes.

Adjudicative excellence.  When a binding decision is required, we provide impartial third party decision making services. 

Our training sessions are highly interactive. We aim to unveil issues which are creating impasses and blocking resolution in a wide variety of situations relevant to your industry and organization. 

We help you achieve goals to meet your interests at the bargaining table, as well as in every day situations requiring relationship building, with a vision to maximize your bottom line. 

We are experts at achieving performance improvement and improving customer strategy. 

We provide your team with tools to engage in effective complaint management and resolution, as well as deal with difficult people and situations.

We work with C-Suite Executives, Corporate Leadership Teams, Professionals, Sales Representatives, Business Leaders, Customer Care Professionals, Adjusters and Claims Handlers. 

Accountability. Transparency. We are experts at achieving performance improvement and improving consumer strategy with respect to consumer complaint processes.

We will work with you to achieve this from the on-boarding of new members, to the roll-out of new training initiatives which reflect business developments and crisis. We will facilitate and deliver tailored programs, seminars and training sessions.

We are experts at streamlining. Our goal is to lead clients in the direction of creating consistent and transparent processes.

How does your organization deal with dispute resolution? Is this the most effective way? Developing processes and boundaries to operate within is the first step.

We train your people on how to effectively negotiate, de-escalate situations and proactively mitigate risk involved with complaints, claims and dispute resolution.

We understand that employee performance, customer strategy, claims handling and crisis management are at the forefront of today's organizations. 

Improve results and reach targets. Proven strategies to close deals and bridge the gap. 

We train clients to become better negotiators by developing persuasive, problem-solving, deal leaders.